At easyprintconnect.com, customer satisfaction is our priority. This Refund & Returns Policy explains the conditions under which returns and refunds are accepted.
Eligibility for Returns
You may request a return under the following conditions:
- The product is damaged, defective, or not working on arrival
- You received the wrong product
- The product does not match the description on the website
The return request must be raised within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or unauthorized repair
- Physical damage caused after delivery
- Accessories, cables, batteries, or free promotional items
- Products returned without original packaging, accessories, or invoice
Condition of Returned Products
To be eligible for a return:
- The product must be unused and in original condition
- All original accessories, manuals, and packaging must be included
- The serial number or IMEI (if applicable) must match our records
Products failing quality checks will not be accepted for return.
Refurbished Products
Refurbished products are fully tested and verified before shipment. Minor cosmetic signs of usage may be present. Returns for refurbished products are accepted only for functional or technical issues, not for cosmetic reasons.
Return Process
- Contact our support team with your order details
- Our team will verify the request
- If approved, return instructions will be shared
- Once received and inspected, we will process the refund or replacement
Refund Process
- Refunds are processed after successful inspection of the returned product
- Refunds will be issued to the original payment method
- Processing time may vary depending on the payment provider
Replacement Policy
If eligible, we may offer a replacement instead of a refund based on product availability.
Shipping Costs
- Return shipping costs may be borne by the customer unless the product is damaged or incorrect
- Shipping charges are non-refundable
Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellation requests will be treated as return requests.
Contact Us
For refund or return requests, please contact our support team through the easyprintconnect.com website.